This exam places considerable emphasis on
soft or people skills compared to the technical skills IT professionals are used
to finding on certification exams. The project management textbooks mentioned in
the references cover these topics but not sufficiently. I drew on experience and
authors like Dale Carnegie (How to Win Friends & Influence People)
and Stephen Covey (7 Habits of Highly Effective People). Candidates for
this exam should be sure to read a good book on team leadership.
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